Description (who you are):  

As a member of the EarthSoft Account Management Group, you will manage assigned existing client accounts to assess and maintain client satisfaction as well as long term account sustainability as a client in good standing. Work will be conducted via email, telephone, the CRM, and internet conferencing tools. Some travel may be required.

The goal of successful Account Manager is to oversee the use and adoption of EarthSoft’s software and services. The Account Manager will prepare a weekly report for management regarding status of all assigned accounts using the internal CRM for process management, information collection and storage, and status reporting. Account Managers are skilled at getting the best out of the accounts that they oversee. They oversee all account activities, document and update client satisfaction, and work with other teams as needed.

Responsibilities (what you do): 

• Monitor Daily A-Account Help Desk Log, accelerate responses, and advise management.
• Report personnel or project concerns to Client Segment Manager as needed.
• Prepare a bi-weekly status report for management for all assigned client accounts (CRM).
• Manage the relationship with the client and all stakeholders (as applicable) by conducting regular meetings (in person and/or via telephone) in accordance with the Account Management Plan for all assigned “A” Client Accounts.
• Annual SMA Renewals – Coordinate with Accounting.
• Monthly or periodic account calls – Support the escalations.
• Conduct Bi-Annual Client Satisfaction Surveys.
• Track and document staff movements and account rumors – Account news for consultants, labs, and subs.
• Work with EarthSoft Business Partners who have Account Managers.
• Lab/Consultant Lineups – Help support the subcontractors.
• Provide annual EQuIS roadmap updates.
• Assist in trouble-shooting client software issues; involve other product experts as needed.
• Create and maintain comprehensive account documentation.
• Prepare account summaries and/or case studies for assigned accounts.
• Participate in EQuIS User Group Meetings as applicable; participation may include suggesting agenda topics, engaging clients to present, or occasionally presenting.
• Attend conferences and training as required to maintain proficiency, as directed.
• Perform other related duties as assigned.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Requirements (what you need/have):

• Strong client-facing and internal communication skills
• Strong verbal and written communication
• Strong customer service/support skills including active listening skills
• Ability to research and resolve account problems using a variety of resources and tools
• Proven task management experience
• High initiative with an ability to work with minimal supervision
• Able to manage and prioritize multiple tasks simultaneously
• Ability to work with deadlines
• Solid organizational skills including attention to detail
• Strong interpersonal skills and ability to work well with others
• Ability to work from home with access to a high-speed internet connection
• Strong working knowledge of Microsoft Office
• Bachelor’s Degree in Chemistry, Environmental or Geological Sciences (or similar), Computer Science, Engineering, or Geography with minimum 3-5 years’ experience
• Knowledge and experience with EQuIS Professional, EQuIS Enterprise, and EQuIS EDP required. Familiarity with other EQuIS products a plus.
• Knowledge and proven aptitude for problem solving

Compensation: Commensurate upon Experience

To apply, please email resumes@earthsoft.com

Principals only. Recruiters please don’t contact this job poster.

Please, no phone calls about this job!

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

The post Account Manager appeared first on EarthSoft, Inc. Environmental Data Management Software.

As a Quality Assurance Analyst I, you are an EarthSoft team member with entry-level experience. You learn your team’s assigned products and assist in testing code written to fix software bugs, meet client requirements, or add new features or functionality. You are a contributing team member who follows standard operating procedures and helps the team succeed. This job description is intended to provide a general overview of the position and does not encompass all tasks that may be assigned.

Responsibilities:

• Learn and contribute to test plan management activities.
• Assist in the design and implementation of test scenarios.
• Assist in the writing of automated UI tests using Rainforest QA.
• Prepare test data and ensure readiness of test environment prior to test execution.
• Execute test cases (manual or automated) and analyze results.
• Write detailed bug reports and test findings.
• Help troubleshoot issues.
• Adhere to test management best practices while conducting the above.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.
• Responsibly handle confidential data per EarthSoft policy.
• Actively participate in team communication and knowledge-sharing during team meetings.
• Utilize CI/CD pipelines to prepare test environments for feature branch testing.
• Work closely with software developers to define test coverage and achieve the above activities.
• Perform the responsibilities expected of entire company.
• Perform the responsibilities expected of entire department.

Required Qualifications:

• Bachelor’s Degree in Computer Science, Chemistry, Environmental or Geological Sciences, Engineering, Geography, or Management Information Systems. Equivalent experience may be considered.
• 0 – 2+ years of software testing experience (web, desktop, or mobile technologies)
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Problem-solving aptitude with an inquisitive and analytical mind
• Strong organizational skills.

Preferred:

• Understanding of programming concepts and languages (C#, JavaScript, Visual Basic, SQL, and XAML)
• Experience using CI/CD pipelines
• Basic working knowledge of EQuIS
• Basic working knowledge of SQL and SQL Server Management Studio (SSMS)
• Basic working knowledge of Azure DevOps and/or Azure products
• Familiarity with Agile frameworks
• Familiarity with regression testing procedures
• Experience working with Rainforest QA
• Familiarity with environmental data
• Basic understanding of data management and databases
• Basic understanding of software testing methodologies, tools, and processes

Compensation: Commensurate upon Experience

Principals only. Recruiters please don’t contact this job poster.

Please, no phone calls about this job!

To apply, please send your resume and cover letter to resumes@earthsoft.com

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

The post Environmental QA Analyst appeared first on EarthSoft, Inc. Environmental Data Management Software.

EQuIS is the premier environmental and geotechnical data management system in the world. EQuIS is used by many government agencies, industrial property owners, over 300 consultants, and over 400 analytical labs around the world. Many US EPA regions, state regulatory agencies, and other government organizations use EQuIS. EQuIS interfaces with ArcGIS for advanced environmental decision support and data analysis. Many other software companies link with EQuIS.

Requirements (what you need/have):

• Excellent communication skills.
• Fluent English language skills (written and spoken).
• Willingness to work during any world time zone.
• Problem solving skills.
• Strong technical aptitude.
• Experience with Office 365 and customer support of software/web applications.
• A basic understanding of environmental data, data management, and databases is helpful.
• Academic or work experience in STEM fields (e.g., Chemistry, Environmental, or Geological Sciences (or similar), Computer Science, Engineering, or Geography).

Compensation: Commensurate upon Experience

Principals only. Recruiters please don’t contact this job poster.

Please, no phone calls about this job!

To apply, please send your resume and cover letter to resumes@earthsoft.com

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

The post Environmental Software Support Technologist – Bengaluru appeared first on EarthSoft, Inc. Environmental Data Management Software.

As a Software Technologist I, you are a member of a support team within the EarthSoft Support Group with minimal experience. You learn your team’s assigned products and assist in providing exceptional technical support to customers using those products. Your team’s success is measured in overall client satisfaction with, and inherent value of, those products. Your individual success is as a part of the team; individual team members are not successful if the team fails to meet its goals.

Responsibilities (what you do):

• Actively participate in team communication/knowledge sharing during team meetings.
• Assist your team in providing product technical support.
• Assist with the creation of thorough ticket summaries, user stories, and bugs.
• Attend and observe client meetings.
• Escalate tickets to other team members per standard operating procedures.
• Review and contribute to forum posts (to be posted by other team members).
• Develop knowledge in features and functionality of one or more of your team’s EQuIS products.
• Learn the environmental data industry and EarthSoft’s clients.
• Learn EarthSoft’s product development lifecycle process.
• Coordinate and collaborate amongst various EarthSoft departments and groups.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Requirements (what you need/have):

• Problem solving skills.
• Strong technical aptitude.
• Experience with Office 365 and customer support of software/web applications.
• A basic understanding of environmental data, data management, and databases is helpful.
• Academic or work experience in STEM fields (e.g., Chemistry, Environmental, or Geological Sciences (or similar), Computer Science, Engineering, or Geography).

Compensation: Commensurate upon Experience

Principals only. Recruiters please don’t contact this job poster.

Please, no phone calls about this job!

To apply, please send your resume and cover letter to resumes@earthsoft.com

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

The post Software Technologist appeared first on EarthSoft, Inc. Environmental Data Management Software.

As a member of the EarthSoft Development team, you will assist in the development of EQuIS, EarthSoft’s Environmental and Geotechnical Data Management System product line. You will work closely with other developers, client managers, and support technicians to maintain, develop, and support the most widely used environmental data management system in the world. You will be involved in client-driven, agile development using Microsoft .NET technologies as well as HTML/Javascript/CSS.

Qualifications

• Excellent verbal and written communication (in English)
• Ability to research and resolve problems using a variety of resources and tools
• High initiative; ability to work with minimal supervision
• Able to manage and prioritize multiple tasks simultaneously
• 1-3 years of experience in object-oriented development (preferably in Microsoft .NET and/or HTML/Javascript/CSS)
• Familiarity with agile development
• Experience with database development, including Microsoft SQL Server
• Environmental knowledge/experience is highly desirable but not required

How to Apply

Please email a cover letter and resume to resumes@earthsoft.com
Compensation: Commensurate upon experience
Please, no phone calls

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

The post Environmental Software Developer appeared first on EarthSoft, Inc. Environmental Data Management Software.