Click here to download EarthSoft’s Office Hour: Getting Support from EarthSoft_Sept 2010
[length 21:50] [26MB]
In this Office Hour session, EarthSoft reviews resources that EarthSoft has made available to help clients; emailing Help Desk, contacting other users by utilizing the EarthSoft Community Center forum, using online documentation, as well as provide a behind the scenes look at the tools EarthSoft uses to track and manage client inquiries.
Table of Contents
Types of EarthSoft Support – 00:20
EarthSoft Community Center – 06:55
EarthSoft Online Documentation – 12:11
EarthSoft Support Websites – 15:24