Getting Support from EarthSoft – September 2010

September 30, 2010



Click here to download EarthSoft’s Office Hour: Getting Support from EarthSoft_Sept 2010

[length 21:50] [26MB]

In this Office Hour session, EarthSoft reviews resources that EarthSoft has made available to help clients; emailing Help Desk, contacting other users by utilizing the EarthSoft Community Center forum, using online documentation, as well as provide a behind the scenes look at the tools EarthSoft uses to track and manage client inquiries.
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Table of Contents

Types of EarthSoft Support – 00:20
EarthSoft Community Center – 06:55
EarthSoft Online Documentation – 12:11
EarthSoft Support Websites – 15:24
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Weekly EarthSoft News

September 24, 2010

Here is quick summary on what is going on at EarthSoft this week:

Mitch Beard, EarthSoft’s CEO, is in Salzburg, Austria now, after having just left Paris. He will give EQuIS demos to several folks at ConSoil.

Sarah Wright will be in Australia for most of October to spend time with our Australian clients; specifically trainings with URS Australia and Peabody Energy.

Arcadis ordered more hosted systems this week.

Emily Mulford spoke last week about Critigen training – ~30 people so far.

Office Hours – Getting Support from EarthSoft – September 30, 2010

September 23, 2010

In this Office Hours session, Bob Cowell, a key member of EarthSoft’s Help Desk, will review the number of ways EarthSoft provides support to clients and review the numerous resources that EarthSoft has made available to help clients. During this Office Hours session, Bob will provide tips on; emailing Help Desk, contacting other users by utilizing the EarthSoft Community Center forum, using online documentation, as well as provide a behind the scenes look at the tools EarthSoft uses to track and manage client inquiries.

This session will be held at 11am EDT (-5 GMT) and 6pm EDT (-5 GMT) on August 5th.

To sign up for a session, please send us an email at officehours@earthsoft.com or register on the Office Hours page and indicate your session of preference. Note that spots will be filled on a first-come, first-served basis.

Office Hours en Español – Flujo de Trabajo de Meteorología

September 23, 2010

EarthSoft is now offering Office Hours en Español every three weeks. Here is our first recording available from August 15, 2010.

EarthSoft ahora está ofreciendo Office Hours en Español cada tres semanas. Esta es nuestra primera grabación para la sesión presentado el 15 de agosto 2010.

Upcoming Office Hours – EDGE COC/Field Templates and Action Levels – September 16, 2010

September 9, 2010

EDGE is a comprehensive collection of integrated environmental field tools ensuring accurate and complete data collection, using modern software and mobile computing technologies.

In this office hours, EarthSoft’s EDGE Product Manager will demonstrate how to create Field EDD and COC templates, and will pull the wraps off the new version of EDGE, which will deliver better performance, and improved user experience.

This session will be held at 11am EDT (-5 GMT) and 6pm EDT (-5 GMT) on September 16th.

To sign up for a session, please send us an email at officehours@earthsoft.com or register on the Office Hours page and indicate your session of preference. Note that spots will be filled on a first-come, first-served basis.


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